Shipping policy

Shipping Policy — Elyra Mart

Last Updated: August 8, 2026

At Elyra Mart, we are committed to delivering your orders safely, quickly, and reliably across Pakistan. Please read the following shipping policy to understand how our delivery process works.

1. Shipping Coverage

We currently deliver orders across Pakistan, including major cities and many remote areas.

Delivery availability may vary depending on the courier service and the customer's location.

2. Order Processing

  • Orders are processed after they are successfully placed and confirmed.

  • Orders are normally dispatched within 1–2 business days.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • You may receive a confirmation call or message before your order is dispatched, particularly for Cash on Delivery orders.

3. Delivery Time

Once your order has been dispatched, estimated delivery times are:

  • Major Cities: 2–5 business days

  • Other Areas: 3–7 business days

  • Remote Areas: Delivery may take additional time depending on courier availability.

Delivery times are estimates and may occasionally be affected by weather, public holidays, courier delays, high order volumes, or other circumstances outside our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you place your order.

If an order qualifies for free delivery, no shipping fee will be charged for the eligible order.

5. Cash on Delivery

Elyra Mart offers Cash on Delivery (COD) on eligible orders.

For COD orders:

  • Please provide an accurate and complete phone number and delivery address.

  • Our team or courier partner may contact you to confirm your order.

  • Please ensure someone is available to receive and pay for the order at the provided address.

  • We reserve the right to cancel or decline orders that cannot be verified.

6. Order Tracking

Once your order has been dispatched, you may receive tracking information through SMS, WhatsApp, email, or another available communication method.

If you have not received your tracking information or need assistance with your order, please contact us.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect, incomplete, or unreachable address, additional delivery charges or re-delivery arrangements may apply.

Please double-check your:

  • Full name

  • Phone number

  • House/flat number

  • Street/area

  • City

  • Nearby landmark, where applicable

8. Delayed or Failed Delivery

If a courier attempts delivery but is unable to reach you, the courier may make another delivery attempt according to its own procedures.

If an order is returned to Elyra Mart because the customer was unavailable, refused the parcel, or provided incorrect delivery information, please contact us to discuss re-delivery options.

9. Damaged Packages

Please inspect your package when you receive it.

If your parcel appears seriously damaged or opened, please contact Elyra Mart as soon as possible and provide photographs or videos of the package and product where possible.

We will review the matter and assist you according to our return and replacement policy.

10. Changes to Delivery Information

If you need to change your delivery address or other order information, contact us as soon as possible after placing your order.

Once an order has been dispatched, we may not be able to change the delivery address.

11. Contact Us

For questions regarding shipping, delivery, or your order, please contact:

Elyra Mart
📞 Phone: 03199080716
📧 Email: info.elyramart@gmail.com

We are happy to help you with your order and delivery questions.

Elyra Mart — Quality Products, Reliable Delivery.