Privacy policy

Privacy Policy — Elyra Mart

Last Updated: August 8, 2026

At Elyra Mart, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or communicate with us.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Full name

  • Phone number

  • Email address

  • Billing and shipping address

  • Order and purchase information

  • Payment-related information required to process your order

  • Account information, if you create an account

  • Messages or information you provide when contacting customer support

We may also automatically collect certain technical information when you visit our website, such as device type, browser type, IP address, pages visited, and general website usage information.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders.

  • Deliver products to your provided address.

  • Confirm Cash on Delivery orders.

  • Communicate with you about your order.

  • Provide customer support.

  • Process returns, exchanges, and refunds.

  • Improve our website, products, and services.

  • Prevent fraudulent or unauthorized activity.

  • Send promotional offers or updates where permitted and where you have chosen to receive them.

  • Comply with applicable legal or regulatory requirements.

3. Payment Information

When you make a payment through our website, payment information may be processed by the relevant payment provider.

Elyra Mart does not intentionally store complete payment card details on our own systems unless specifically required and securely permitted by the applicable payment service.

Payment providers may have their own privacy policies and terms governing how payment information is handled.

4. Cash on Delivery

For Cash on Delivery orders, we may use your name, phone number, and delivery address to confirm and fulfill your order.

Our courier partners may receive the information necessary to deliver your package.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep products in your shopping cart.

  • Remember preferences.

  • Improve website functionality.

  • Understand how visitors use our website.

  • Improve our marketing and advertising efforts.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Sharing Your Information

We do not sell your personal information as a product.

We may share necessary information with trusted third parties when required to operate our business, including:

  • Courier and delivery companies

  • Payment service providers

  • Website and hosting providers

  • Technology and analytics providers

  • Customer support or service providers

  • Legal or regulatory authorities when required by law

We only intend to provide third parties with information reasonably necessary for them to perform their relevant services.

7. Marketing Communications

If you provide your contact information or otherwise choose to receive promotional communications, we may send information about new products, special offers, sales, or other updates from Elyra Mart.

You may request to stop receiving promotional communications by contacting us or using an available unsubscribe option.

8. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

9. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

If you visit a third-party website through one of these links, its privacy practices will be governed by its own privacy policy. Elyra Mart is not responsible for the privacy practices or content of third-party websites.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, remove the information.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Complete transactions and provide services.

  • Maintain business and transaction records.

  • Handle returns, refunds, and customer-service matters.

  • Prevent fraud and misuse.

  • Meet applicable legal, accounting, or regulatory requirements.

When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable requirements.

12. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact us using the details below.

We may need to verify your identity before processing certain requests.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.

Any updated version will be posted on this page with a revised Last Updated date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Elyra Mart
📞 Phone: 03199080716
📧 Email: info.elyramart@gmail.com

Elyra Mart — We value your trust and respect your privacy.