Refund policy

Return & Refund Policy — Elyra Mart

Last Updated: August 8, 2026

At Elyra Mart, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • You received a damaged or defective product.

  • You received the wrong product.

  • The product is significantly different from the description provided on our website.

  • The product is unused and in its original condition and packaging, where applicable.

Products must be returned with their original packaging, accessories, manuals, tags, and other included items where applicable.

2. Products That Cannot Be Returned

For hygiene, safety, or product-specific reasons, certain products may not be eligible for return, including:

  • Used personal-care or beauty products.

  • Products that have been damaged through customer misuse or improper handling.

  • Products that are missing accessories, parts, tags, or original packaging.

  • Products that have been altered, repaired, or modified by the customer.

  • Items specifically marked as non-returnable on the product page.

3. How to Request a Return

To request a return, contact us within 7 days of receiving your order.

Please provide:

  • Your name

  • Order number

  • Phone number

  • Reason for the return

  • Clear photos/videos of the product and packaging, if applicable

Email: info.elyramart@gmail.com
Phone: 03199080716

Our team will review your request and provide instructions if the return is approved.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

We may request photographs or a video showing:

  1. The shipping package

  2. The product

  3. Any visible damage or defect

  4. The product label/order information

After reviewing the issue, we may offer a replacement, exchange, refund, or another appropriate resolution, depending on the circumstances and product availability.

5. Change of Mind

If you simply change your mind about a purchase, the item must generally be unused, unopened where applicable, and in its original condition and packaging to be considered for a return.

Return eligibility for change-of-mind requests may depend on the specific product.

6. Return Shipping Charges

If the return is due to an incorrect, defective, or damaged product supplied by Elyra Mart, we will review the case and may cover the applicable return delivery cost.

For other eligible returns, the customer may be responsible for return shipping costs.

7. Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If your refund is approved, the amount will be processed through the applicable payment/refund method.

Refund processing time may vary depending on the payment method and financial institution.

For Cash on Delivery (COD) orders, we may request the customer's bank/e-wallet details or another suitable method to process an approved refund.

8. Exchanges & Replacements

If an eligible product is defective, damaged, or incorrect, we may provide a replacement or exchange where the same product is available.

If the replacement is unavailable, we may offer another appropriate resolution, such as a refund.

9. Product Inspection

All returned products may be inspected before a return, replacement, exchange, or refund is approved.

A return may be rejected if the product does not meet the applicable return conditions or if the issue resulted from misuse, accidental damage, or improper handling after delivery.

10. Order Cancellation

If you want to cancel an order, please contact us as soon as possible.

Cancellation may not be possible once an order has been packed or dispatched. If the order has already been dispatched, you may need to follow the applicable return procedure.

11. Contact Us

For return, replacement, exchange, or refund assistance:

Elyra Mart
📞 Phone: 03199080716
📧 Email: info.elyramart@gmail.com

Please include your order number whenever contacting us about a return or refund so that we can assist you more quickly.

Elyra Mart — Your satisfaction matters to us.